The Financial Brand Insights - Summer 2022

automated experiences and robust staff interactions. Implement the Right Solution

• Teller Cash Recyclers (TCRs). TCRs are self- balancing secure cash drawers operated by your branch personnel — in any floor plan — that free your staff from time-consuming cash handling tasks. With no drawer to balance during the day, branch staff can assist consumers with more complex transactions. Adopting new terminals with enhanced servicing capabilities can improve associate productivity, extend your business footprint and improve customer satisfaction. Use Cash Management and Managed Services Solutions Consider outsourcing the management and operation of your cash infrastructure and ATMs/ Interactive Branch Kiosks/TCRs to a qualified service provider. A managed services partner can provide robust support that enables you to improve your branch environment and add control and visibility to your costs and performance, enabling you to devote more time to your other business priorities. Among the benefits of outsourcing are: • Enhanced hardware availability. Experienced managed service providers may improve your fleet’s uptime, ensuring your devices are available to transact.

• Streamlined vendor management. Eliminate the need to juggle multiple vendor relationships and streamline your internal resources by consolidating your program administration. Your service provider becomes your one point of contact to coordinate all aspects of your cash management and ATM programs. • Strengthened compliance and security. It’s easier to keep up with industry standards and fraud prevention when a qualified vendor is responsible to do the work for you. • Maximized revenue and managed costs. Your revenue may grow as you manage operations more efficiently and your consumers enjoy increased uptime and an enhanced experience across your ATM network. A qualified vendor can also help you budget for expenses and manage upgrades or expansion of your hardware. Need new equipment? Large vendors have purchasing power that may minimize your capital investment and reduce operating costs. • Enhanced innovation and brand building. Every interaction is an opportunity to strengthen consumer connections. A qualified vendor may be able to provide you and your consumers with enhanced cash management and ATM/Interactive Branch Kiosk features and a better overall experience that aids in attracting new business. By focusing on your consumers’ needs, you can leverage the expertise of your vendor to create a competitive advantage that balances consumer engagement and convenience while simultaneously reducing management expense. Find the Right Balance Branches will continue to evolve. Your challenge is to reimagine them as financial service centers that can readily perform value-added interactions with your consumers. By taking advantage of your unique vision, you can turn them into the ideal channel for reimagined service delivery. ▪

ATM features Millennials consider important/extremely important

Implementing new branch automation solutions can provide flexibility and convenience to your associates and consumers. Consider implementing: • Modern recycling ATMs. Set the stage for branch automation by deploying ATMs with powerful features for reducing residual cash, culling counterfeit notes and accepting deposits without envelopes. The devices come pre-wired for connectivity to core systems, video technology or both – and give you the flexibility to upgrade your fleet by conducting test-and-learn pilot projects that fit your organization’s strategic goals. • Interactive Branch Kiosks. Interactive Branch Kiosks are enhanced ATMs connected to core banking systems or remote video tellers – or both – enabling consumers to conduct transactions formerly requiring in-person assistance. When connected to a financial institution’s core banking system, Interactive Branch Kiosks allow consumers to conduct self-service transactions including making payments on a loan or credit card, cashing checks and making deposits, withdrawals, and transfers. Interactive Branch Kiosks can extend a financial institution’s business hours and location availability and require fewer associates to support interactions. • Video-enabled Interactive Branch Kiosks. These Interactive Branch Kiosks let consumers initiate sessions to see and speak with a teller. Personalized assistance can be provided for check cashing, mixed deposits, transfers, withdrawals, general service inquiries and other financial institution-defined services. Financial institutions can extend service hours, reduce COVID risks to staff, and provide staffing flexibility to support new locations or mitigate service impacts from branch or drive-through closures. Tellers can also help consumers learn to self-service, leading to further savings.

71%

63%

Access via smartphone

Receipts sent via email

72%

67%

Cash in preferred denominations

Deposits without using envelopes

THE FINANCIAL BRAND © March 2022 SOURCE: Raddon Research Insights September 2021

Begin with a focus on your unique market position and needs, then mix in industry research. These ingredients provide a recipe that can identify innovative strategies to help you produce measurable results, increase revenue and promote long-term growth. Advisory services can guide you in several key branch automation areas including branch network optimization, cash management optimization and self-service fleet tech assessments. These approaches can help you meet your consumers’ expectations and deliver optimal banking moments that balance

ATM availability is critical for self-service transactions

% Uptime - terminals with ATM managed services % Uptime - terminals without ATM managed services

April 2021 May

5.93 more hours available for every ATM every month * Fiserv internal data

2021 June 2021 July 2021 August 2021 September 2021 October 2021

Identify Innovative Strategies: The objective is to produce measurable results, increase revenue and promote long-term growth.

96.5%

97.0% 97.5% 98.0% 98.5%

THE FINANCIAL BRAND © March 2022 SOURCE: Fiserv

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THE FINANCIAL BRAND INSIGHTS SUMMER 2022

THE FINANCIAL BRAND INSIGHTS SUMMER 2022

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